Zoosk customers should be happy to see they're only paying for a subscription plan.
Although Zoosk does ask if members would like to add Premium Messaging to their plan for an additional $9.99 per month, but, that's an optional feature.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services." In other words, Zoosk might have its share of bad customer experiences, but they're also very proficient at addressing these complaints once they've been filed with the BBB.
According to the BBB, in the last three years, Zoosk has successfully resolved 382 complaints, most of which were about billing/collection or product/service issues.
You want quality options when it comes to finding someone you can enjoy a night out or the rest of your life-with, although, unlike e Harmony or Match.com, Zoosk doesn't promise you a soulmate.